Refund Policy
A legal disclaimer
The information and products available on GlowNuraa are intended for general skincare purposes only. We do not claim to diagnose, treat, cure, or prevent any medical condition.
All products sold on this website are for external use only. Individual results may vary depending on skin type and usage. We recommend performing a patch test before using any product.
GlowNuraa is not responsible for any allergic reactions, skin sensitivities, or misuse of products. Customers are advised to read all product labels and instructions carefully before use.
The content on this website, including descriptions and images, is for informational purposes only and should not be considered medical advice. Please consult a qualified healthcare professional for any skin-related concerns.
By purchasing from our website, you agree to use the products at your own discretion and responsibility.
GlowNuraa reserves the right to update or modify this disclaimer at any time without prior notice.
For any queries, contact us at:
Email: glownuraa@gmail.com
Refund Policy - the basics
Refund & Return Policy – GlowNuraa
At GlowNuraa, customer satisfaction is our priority. Please read our policy carefully before making a purchase.
Return Eligibility
We accept returns within 7 days of delivery, subject to the following conditions:
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The product must be unused and in original packaging
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The product must not be damaged or tampered with
Non-Returnable Items
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Used or opened products
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Products damaged due to misuse
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Clearance or sale items (if applicable)
Refund Process
Once we receive and inspect your return:
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Approved refunds will be processed within 5–7 business days
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Refund will be issued to the original payment method
Cash on Delivery (COD) Orders
For COD orders, refunds will be processed via UPI or bank transfer after verification.
Damaged / Wrong Product
If you receive a damaged or incorrect item:
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Contact us within 48 hours of delivery
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Provide clear photo or video proof
Shipping Charges
Shipping charges (if any) are non-refundable unless the product is defective or incorrect.
Contact Us
For any return or refund queries, contact us at:
Email: glownuraa@gmail.com
GlowNuraa reserves the right to update this policy at any time without prior notice.
What to include in the Refund Policy
Privacy Policy – GlowNuraa
At GlowNuraa, we value your privacy and are committed to protecting your personal information.
Information We Collect
We may collect personal details such as your name, email address, phone number, shipping address, and payment details when you place an order or contact us.
How We Use Your Information
Your information is used to:
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Process and deliver your orders
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Communicate with you regarding your purchases
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Improve our products and services
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Send updates or promotional offers (only if you opt in)
Payment Security
All payments are processed through secure and trusted payment gateways. We do not store your card or sensitive payment details on our servers.
Sharing of Information
We do not sell or rent your personal information. Your data may only be shared with trusted service providers (such as delivery partners) to complete your order.
Cookies
Our website may use cookies to enhance your browsing experience and analyze site traffic.
Your Rights
You have the right to access, update, or request deletion of your personal data by contacting us.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices.
Policy Updates
GlowNuraa reserves the right to update this Privacy Policy at any time without prior notice.
Contact Us
If you have any questions regarding this policy, contact us at:
Email: glownuraa@gmail.com